Charity Shop Return & Exchange Policy

The Matthew 25 Project is a registered Non-Profit Organisation (NPO 155-288) and Public Benefit Organisation (PBO 930085891), operating in accordance with South African legislation.

All proceeds from the Matthew 25 Charity Shop directly support vulnerable and foster children in our care and community outreach programmes.

 

1. Purpose

This policy outlines the terms and conditions relating to returns, exchanges, and refunds for items purchased at The Matthew 25 Project Charity Shop.

As a charity retail outlet selling donated goods, this policy ensures fairness, transparency, and sustainability of our operations.

 

2. Nature of Goods Sold

  • Most items are pre-loved / second-hand.
  • Items are sold as-is.
  • Customers are encouraged to inspect items carefully before purchasing.

 

3. Return & Exchanges

3.1 General Policy

Due to the charitable nature of our shop:

  • No refunds will be issued for a change of mind.
  • We offer exchanges or store credit only, subject to the conditions below.

 

3.2 Eligibility for Exchange

An exchange or store credit may be considered if:

  • The item is returned within 5 days of purchase and only if it was not possible to rest the item before sale.
  • The item is returned in the same condition as sold.
  • The item was not marked as “Final Sale”.

 

Please note: Because most goods are donated and second-hand, normal wear and tear does not constitute a defect.

 

4. Electrical Items

Electrical goods are tested before sale, where possible.
Unless otherwise stated in writing:

  • Electrical items are sold without warranty.
  • Customers purchase at their own risk.

 

5. Store Credit

  • Store credit is valid for 30 days from the date of issue.
  • Store credit may not be redeemed for cash.
  • Store credit slips must be presented at the time of purchase.

 

6. Discretion

As a charitable organisation, we reserve the right to:

  • Refuse a return that does not comply with this policy.
  • Handle exceptional cases at management discretion.

 

Our aim is always to act fairly while protecting the sustainability of our children’s programmes.